LanSlide PCs does not accept returns. Each PC is custom-built for each user, and prices of components change frequently. If you feel you have an exceptional circumstance and a return is necessary, feel free to contact us, and we will determine whether we can honor your request on a case-by-case basis.

We reserve the right to replace parts that are discontinued or out of stock with better or equivalent parts at no cost to the customer. In the event that a PC component is out of stock or discontinued and we cannot replace it with an equivalent part or better, we will attempt to contact the customer before beginning assembly of the PC. LanSlide PCs will then attempt to take action in the best interests of the customer. In most cases, this will involve holding the order until the ordered part or an equivalent becomes available.

If upon receipt of your computer, the PC does not function, please contact us with the full details of your order, including:

Order ID
Order date
Your name
Your email address

so that we can discuss the details of the case and attempt troubleshooting before pursing replacement as an option. LanSlide Gaming PCs performs a 24-hour burn-in test with each PC before it leaves our facility and will replace PCs only in the case of truly defective items or components. If any ill intent or abuse of this replacement policy is suspected, a refund will not be provided. Depending on the exact circumstances, you may be responsible for the shipping costs for replacements.

Replacement does not include items that are damaged during shipping. If the contents of your package appears to have been damaged during shipping, please contact the shipping company (UPS in most cases) to pursue compensation options. All packages shipped from LanSlide Gaming PCs are insured. Packages that are damaged during shipping are the responsibility of the shipping company and not LanSlide Gaming PCs.

Warranties are valid for one, two, or three years, depending on the duration of the warranty purchased, starting from the time your computer is shipped. Warranties cover equipment failures that occur under normal operating conditions. Warranties do not cover accidental damage or data loss. To exercise a warranty, first contact LanSlide Gaming PCs to explain the nature of the problem and to obtain a return authorization (RA) number. Do not attempt to send a computer for servicing without first contacting LanSlide Gaming PCs. Computers must be shipped in their original packaging or equivalent. Damage incurred during shipping your computer to us is not covered under the warranty. In some cases, the part at fault may be readily identified, in which case the customer may have the option to send the faulty part and receive a replacement, rather than return the entire computer. In such circumstances, the customer will have to remove and replace the part in their computer themselves. The customer must back up any data they wish to save before sending LanSlide Gaming PCs their computer, as we cannot guarantee any data will remain, particularly if the hard drive is found to be at fault. LanSlide Gaming PCs cannot be be held responsible for any data sent to us for repair.